PLAYBOOK · IT OPERATIONS
Turn Confluence, Jira, and GitHub into an IT helpdesk knowledge assistant.
Half of every L1 ticket is "where is the runbook for this?". VDF AI's federated semantic search across Confluence, Jira, and GitHub gives your helpdesk agents an assistant that already read the docs.
The problem
Knowledge exists — discovery doesn't
Runbooks rot in Confluence, root-cause notes live in old Jira tickets, configuration lives in GitHub. L1 agents context-switch through six tools to answer one question.
The VDF AI approach
Federated semantic search across all three
VDF AI ships dedicated MCP tools for Confluence, Jira, and GitHub vector search — plus an all_vectors_search federated tool. A helpdesk agent uses them like any other capability.
REFERENCE ARCHITECTURE
Tickets in, cited answers out
Per-source pgvector indexes
Federated tool
ITSM ticket actions
triage · resolve · escalate
PLAYBOOK · STEP BY STEP
Wire it up in five afternoons
Connect Confluence, Jira, and GitHub
Use the built-in integrations to authorize VDF Data to read each source. Schedule re-indexing.
Build vector indexes
Vectorize Confluence spaces, Jira issues by project, and GitHub repos. Each becomes a queryable MCP tool: confluence_vector_search, jira_vector_search, github_vector_search.
Wrap ITSM actions as Custom HTTP tools
"Create ticket", "assign", "request more info" become callable tools — VDF AI handles auth and rate limiting.
Compose the Helpdesk Agent
System prompt: cite Confluence first, fall back to Jira history, then GitHub READMEs. Output a draft reply and a recommended action.
Run, monitor, evolve
Live monitoring shows every retrieval. SEEMR learns which source resolves which intent fastest.
OUTCOMES
L1 talks less, resolves more
tickets resolved per L1 agent shift.
average handling time on repeat issues.
answers cite the runbook, doc, or past ticket they came from.
SEEMR REFERENCE
Quality compounds with every resolved ticket
SEEMR's knowledge-graph mode wires resolved-ticket signals into the routing fabric, so common issues get cheaper and faster over time.
GET IN TOUCH
You Have Questions
Tell us what you’re trying to achieve—governed AI Networks, enterprise RAG, deep integrations, or on‑premise deployment. We’ll help you map the right architecture, security posture, and rollout path. If you’re moving beyond AI pilots and need scalable, auditable execution, reach out—our team is ready to help.