Omnichannel by design
Reaches audiences across mobile push, web, email, SMS, and in-app — all tied to one customer profile.
Customer Story
Netmera, a leading enterprise customer-engagement platform, embeds VDF AI’s agent hub to give its applications a single, governed way to build, run, and monitor AI agents — grounded in trusted data and ready for regulated industries.
About the customer
Netmera helps enterprises unify customer data and reach people wherever they are. Its built-in customer data platform and omnichannel messaging power campaigns and journeys for some of the most demanding brands in banking, telecom, retail, and media.
Reaches audiences across mobile push, web, email, SMS, and in-app — all tied to one customer profile.
Unifies data from apps, websites, and backend systems into a single 360° view of every customer.
Trusted by banks, telecoms, retailers, and media brands that operate under demanding data and compliance requirements.
The challenge
Bringing agentic AI into a product used by regulated enterprises takes far more than wiring up a model. Building it in-house is a multi-year effort — and every shortcut shows up later as a governance or cost problem.
The solution
Instead of stitching together orchestration, retrieval, monitoring, memory, and governance, Netmera embeds VDF AI’s agent hub as a single system its applications build on. Everything its teams need to put agents to work is there from day one.
Agents operate connected tools and systems on the user’s behalf — not just chat.
Responses stay grounded in the organization’s own trusted, approved knowledge.
Every agent action is monitored, logged, and reviewable from end to end.
Context carries across conversations so agents stay useful over time.
Agents steadily improve as they learn from real-world feedback.
Agents and prompts are managed and governed from one controlled place.
Business teams build and launch new agents without writing code.
Compose agents from actions and compare them side by side in a built-in playground.
What it unlocks
With the agent hub in place, the work shifts from building infrastructure to shipping value — safely, and at the pace the business actually needs.
New agents launch without a multi-year build or an engineering bottleneck.
Customer data stays inside a controlled environment instead of an external boundary.
Full audit logs make each agent action explainable and review-ready.
Each task is routed to the right-sized model so spend stays predictable as usage grows.
Agents are compared in a playground and validated before they reach production.
Product and business teams create agents directly, without a developer in the loop.
Proven in production
VDF AI’s agent hub is live inside a demanding enterprise platform, serving real applications under real governance requirements. The same hub can run inside your product or your own infrastructure — cloud, private cloud, or on-prem.